Frequently Asked Questions 

Yes. we ship worldwide except countries that are in conflict with Israel.
We don’t ship to: Saudi Arabia, Pakistan, Qatar, United Arab Emirates, Syria, Sudan, Yemen, Kuwait, Lebanon, Libya, Algeria, Bahrain and Iran.
Visa, Mastercard, American Express, or PayPal
Postal or EMS delivery(air)
within 1-3 business days, then ship. 
we ship by EMS which will get to you within 5-7 business days depending on your address.
Add desired items to shopping cart, once finished, click "Checkout", if the customer wishes to create an account for easier tracking of their order and to have information stored in our system for future orders, they can sign up with their e-mail address. Billing and shipping information must be filled out and payment is entered at the bottom of the screen. 
Once the items ships the card will be charged
If an online account was created, the customer can log in with their e-mail address and password to view order status. If no account was created, the customer can email in with their order number to track their order.
Masada Armour has a 30-day returns and exchanges policy. You may return your merchandise to Masada Armour l within 30 days upon the receipt of your product. Refunds will be applied to original credit card used at the time of purchase.
Contact Masada Armour to request a return authorization number so that the product can be mailed in to us. A replacement order can be placed at that time or the customer may do so on the web site. Credit will be given once the item is received to our warehouse. Shipping is paid for if the item is damaged or defective.
Gift items may be exchanged for the same item in a different size or color. Store credit is not given
To store information in our system for easier ordering in the future, and easier tracking of their order. Also registered customers get coupons once in a while.
Terms of use/regulations
Masada armour store is a website that sells tactical gear made by Masada armour LTD company. The usage of the site/the purchase of a product offered for sale by the site constitutes the consent of the customer to accept and act according to the regulations , so if he doesn’t agree to any of its conditions he is requested not to make any use of the site or purchase. The provisions of these Terms and Conditions shall apply to any use made by the Customer on the Site, and constitute the legal basis between the Customer and the Site.
Purchase process
Purchase a product through the site, choose the product that you want and fill in information such as name, address, e-mail, phone number, ID and credit card number. Be sure to provide the correct details otherwise. False or incorrect details may cause the operator to be unable to process/deliver the order. The customers` charge for the product will be carried out through the credit card or paypal, after confirming the execution of the order in the appropriate place and in accordance with the charge companys’ procedures. For the avoidance of doubt, sending e-mail to the customer does not constitute evidence of the performance of an action and does not bind the site. Only the registration recorded on the site's computers will constitute conclusive evidence of the correctness of the actions. Final confirmation of the order will be sent only after checking the credit card specified in the order and the credit card companys’ approval and with the availability of the products in stock. The date of delivery will be determined from the day the transaction was approved by the credit card company. If the order wasn’t approved by the credit card company, the customer will receive an appropriate.

A customer may make orders, after the fulfillment of the following cumulative conditions:
(1) The customer is competent to perform legal payment actions.
(2) The customer is the owner of the credit card that was legally given him by one of the credit card companies
(3) The customer has an e-mail address in the Internet and has a physical address.






supply and delivery of the products

The site will only provide a product that was paid in full by credit card or paypal as detailed above. The product will be sent to the address that the customer provided, within the delivery time specified on the site, unless the company messaged otherwise . The site will not be responsible for any delay in the supply caused by strikes of the delivery company or by nature disaster or any event that can’t be regulated by the site company. The regulations of the delivery which made through an external transportation company will apply to of the products deliveries via the site, and obligating the customer as well.
The delivery day time includes only business days (holiday evenings, holidays, weekends won’t won’t be included in this count).
The customers will receive the product they purchased according to the description of the product on the site, if they didn’t receive the product they ordered the customers will be entitled to return the product and receive the Money back.
Customer Service
Any questions about the site, delivery or the product will be answered by an email feedback that we received from the contact form or via facebook. We will try to answer our costumers in 24 hours time period. (not including weekends and holidays)
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